Shipping & Returns
This document details the shipping and returns policies for Tres Pessoas (HK) Limited at hoodiecrrs.com. All customers are bound by these policies when placing an order. By placing an order on hoodiecrrs.com, the customer accepts this Shipping & Returns policy.
Shipping Policy
Tres Pessoas (HK) Limited ships orders to the address provided by the customer at checkout. Shipping timelines are determined by the selected shipping method and the destination. Delivery times vary based on the carrier and the location. Tres Pessoas (HK) Limited does not guarantee specific delivery dates. Shipping costs are calculated at checkout based on the chosen method and destination. Customers receive a tracking number once the order is dispatched. International shipments may be subject to customs fees and import duties. The customer is responsible for all customs fees and import duties.
Orders are processed after payment authorization. Processing occurs during business days. Tres Pessoas (HK) Limited does not process orders on weekends or holidays. The customer receives an order confirmation email after the order is placed. The customer receives a shipping confirmation email with tracking information after the order is dispatched. The customer must provide an accurate and complete shipping address. Tres Pessoas (HK) Limited is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer. If a package is returned to Tres Pessoas (HK) Limited due to an incorrect address, the customer bears the cost of reshipping.
Shipping methods are selected at checkout. The available methods and their estimated delivery windows are displayed during checkout. Tres Pessoas (HK) Limited does not control carrier delays, weather disruptions, or customs inspections. The customer must contact the carrier directly for issues related to delivery after the package is dispatched. Tres Pessoas (HK) Limited ships to addresses within the countries listed at checkout. Tres Pessoas (HK) Limited does not ship to addresses outside those countries.
Return Policy
Tres Pessoas (HK) Limited offers a strict 14-day no-reason refund policy. Customers have exactly 14 calendar days from the date of receipt to request a return. No reason is required for the return. The 14-day period begins on the date the carrier confirms delivery. To be eligible for a refund, items must be unused, in original packaging, and with all tags attached. Items that do not meet these conditions are not eligible for a refund. The buyer completely bears all return shipping costs. This includes the cost of shipping the item back to Tres Pessoas (HK) Limited and any insurance or tracking fees. Tres Pessoas (HK) Limited does not reimburse return shipping costs. Original shipping costs are non-refundable. Tres Pessoas (HK) Limited does not provide prepaid return labels.
Return authorization is required for all returns. Returns without a return authorization number are not accepted. To obtain a return authorization number, contact Tres Pessoas (HK) Limited at [email protected] within the 14-day period. The customer must include the order number and the item details in the request. Tres Pessoas (HK) Limited provides the return authorization number via email. The customer must write the return authorization number on the outside of the return package. Tres Pessoas (HK) Limited does not offer exchanges. Customers must return the item for a refund and place a new order.
Return Process
Follow these steps to return an item:
1. Contact Tres Pessoas (HK) Limited at [email protected] within 14 days of receipt to request a return authorization. Include the order number and the reason for return.
2. Pack the item securely in its original packaging with all tags attached. Include all accessories and parts originally shipped with the item.
3. Ship the package to the following address. The recipient must be Tres Pessoas (HK) Limited, the contact phone is +852 4717 7502, and the specific return address is SHOP 2D-2E G/F SMITHFIELD TERRACE 71-77 SMITHFIELD KENNEDY TOWN HK.
4. Provide the return tracking number to Tres Pessoas (HK) Limited via email. The buyer pays all return shipping costs. Tres Pessoas (HK) Limited is not responsible for returns lost in transit. The customer must use a trackable shipping service.
5. Once the returned item is received and inspected, Tres Pessoas (HK) Limited processes the refund. Items that do not meet the condition requirements are rejected, and the customer bears the cost of return shipping back to the customer.
Refund Timeline
Refunds are processed after the returned item is received and inspected. The refund arrival time is at least 14 days from the date the return is received. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Customers should allow the full statutory period for PayPal refunds. Refunds are issued to the original payment method. For credit card refunds, the time for the refund to appear on the customer’s statement depends on the card issuer. Tres Pessoas (HK) Limited does not control the card issuer’s processing time. If the customer does not receive a refund after the statutory period, the customer should contact [email protected]. Tres Pessoas (HK) Limited will investigate.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day window perfectly matches the Terms of Service. To submit a claim, contact Tres Pessoas (HK) Limited at [email protected] with the order number, a description of the damage or defect, and photographs of the item. Claims submitted after the 7-day period are not accepted. Tres Pessoas (HK) Limited may require the return of the damaged or defective item. The customer bears the return shipping costs for damaged or defective items unless Tres Pessoas (HK) Limited states otherwise in writing.
Contact Information
For questions about shipping or returns, contact Tres Pessoas (HK) Limited at [email protected]. The phone number is +852 4717 7502. The address is SHOP 2D-2E G/F SMITHFIELD TERRACE 71-77 SMITHFIELD KENNEDY TOWN HK. The website is hoodiecrrs.com.
